Personal Banking Team Lead

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

**Job Summary:**

We are seeking an experienced Banking Manager to join our team at Bank of China (Hong Kong) Limited. The successful candidate will be responsible for delivering quality services, conducting outbound calls, and handling online personal loan applications.

**Key Responsibilities:

  • Deliver Quality Services: Conduct outbound calls to introduce personal loans to customers and provide excellent customer service.
  • Handle Online Applications: Process online personal loan applications and assist customers with their financial needs.
  • Credit Assessment: Responsible for credit assessment and follow-up on loan applications.
  • Cross-Selling Opportunities: Identify opportunities to cross-sell personal banking products to customers.
  • Customer Feedback: Address customer complaints and feedback professionally.

**Requirements:

  • Education: Degree or above preferred.
  • Experience: At least 2 years of relevant working experience in retail banking services or personal loan products.
  • Skills: Self-initiative, customer-focused, independent, positive attitude, and excellent communication skills.

**Working Environment:

The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of success in retail banking. If you are a motivated and results-driven individual who is passionate about personal banking, we encourage you to apply.



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