Senior Corporate Client Solutions Lead

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About the Role

This leadership position is responsible for driving operational excellence and transformation initiatives within the Corporate Client Servicing function at AIA International Limited. The successful candidate will work closely with the Head of Corporate Client Serving to ensure alignment of operational improvements across functions, optimize workflows, and enhance stakeholder engagement to support business objectives.

Key Responsibilities:
  • Support the Head of Corporate Client Servicing in overseeing team operations by driving efficiency, scalability, and alignment with overall business objectives.
  • Lead initiatives to streamline workflows, enhance service capabilities, and improve operational efficiency within the Corporate Client Servicing function.
  • Identify opportunities to streamline operations, enhance productivity, and drive continuous improvements across key business functions.
  • Collaborate with key stakeholders across Strategy, Partnership Distribution, Governance, Marketing etc. teams to support the development and execution of strategic initiatives that drive long-term business growth.
  • Assist in reviewing and improving service delivery processes and operational workflows to enhance efficiency and customer experience.
  • Ensure seamless execution of key projects by supporting prioritization, tracking progress, and identifying potential challenges.
  • Establish performance metrics and tracking mechanisms to assess the success of operational enhancements and transformation efforts.
Process Improvement and Offshore Team Collaboration:
  • Manage special projects outside the team's current capacity, ensuring effective execution, clear deliverables, and measurable business impact.
  • Assist in the implementation of operational improvements, ensuring alignment with business objectives and stakeholder needs.
  • Enhance collaboration with offshore teams in China and Malaysia, improving execution quality, operational efficiencies, and overall working relationships.
  • Provide problem-solving efforts for operational challenges, identifying and assisting in implementing process refinements and efficiency enhancements.
  • Act as an ambassador for the team, fostering cross-functional collaboration, ensuring strategic alignment across business units, and strengthening the team's presence within AIA.
About You

To succeed in this role, you will need a strong background in business strategy, operations, and/or transformation in financial services, preferably with consulting experience and a focus on the insurance industry. Your excellent communication and relationship management skills will enable you to engage and influence senior stakeholders, including C-level executives. Additionally, you should possess strong problem-solving and decision-making abilities, as well as experience in driving projects by providing a clear project framework, clarity on content and deliverables, and effective stakeholder engagement. Fluency in English is required, while proficiency in Chinese is an asset.

We Offer:
  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to make a meaningful impact on the lives of our customers and the community we serve.
  • A competitive compensation package that rewards your expertise and dedication.
  • Ongoing training and development opportunities to help you achieve your career goals.

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