IT Support Specialist for PC Hardware and Software
3 days ago
Amaris Consulting seeks an experienced IT Support Engineer to join our team. This role involves providing second-line support, resolving technical issues, and maintaining the company's IT infrastructure.
About the Role- This position requires a strong understanding of PC hardware and software troubleshooting and maintenance.
- The ideal candidate will have experience in performing remote troubleshooting, building software images, and documenting technical assistance through ticketing systems.
We offer a competitive salary, along with benefits and opportunities for professional growth.
Job Description- Investigate and diagnose technical issues related to PC hardware and software.
- Resolve and close incidents/service requests within agreed timelines.
- Escalate unresolved incidents/service requests when necessary.
- Perform staging of PCs, including installation, moves, additions, and changes.
- Conduct hardware and software maintenance and support.
- Troubleshoot and resolve PC-related issues.
- Provide local network support and assist the centralized Network team as needed.
- Proven work experience as an IT Support Engineer or similar role.
- Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
- Ability to build software images for laptops and desktops.
- Strong communication skills for handling calls from colleagues and customers.
- Experience in remote troubleshooting through diagnostic techniques and pertinent questions.
- Familiarity with documenting technical assistance through ticketing systems.
- Technical coaching and mentoring skills for supporting other help-desk employees.
- Knowledge of desktop configuration management and inventory control.
Estimated Salary: $65,000 - $85,000 per annum, depending on location and experience.
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