IT Support Specialist
2 months ago
Job Summary:
We are seeking a skilled IT Desktop Support Engineer to join our team at SkySys. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our clients' IT infrastructure, including troubleshooting hardware and software issues, installing and configuring desktops and peripherals, and performing smart hand activities under instruction.
Key Responsibilities:
• Provide technical support for IT infrastructure, including troubleshooting hardware and software issues, and fixing problems without impacting hardware warranty or customer security compliance requirements.
• Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
• Perform smart hand activities under instruction, including installing and configuring hardware and software, and troubleshooting network and system issues.
• Collaborate with clients and management to resolve technical issues and provide excellent customer service.
• Work with deadlines and complete tasks on-time, while maintaining a high level of professionalism and attention to detail.
Requirements:
• 2-5 years' experience in IT infrastructure field support, with a strong background in troubleshooting hardware and software issues.
• Hands-on experience with installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts, with the ability to perform smart hand activities under instruction.
• Ability to lift and move computer equipment weighing up to 50Lbs, with a strong physical presence and attention to detail.
• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S, and experience with Anti-spyware and Anti-virus software.
• Familiarity with TCP/IP networking, DNS, DHCP, VPN, and RDP, with the ability to troubleshoot issues using good deductive reasoning skills.
• Excellent written and oral communication skills, with the ability to interact and work with clients at different levels, and provide excellent customer service.
• Ability to work in a fast-paced environment, with a strong focus on teamwork and collaboration.
• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification, with a strong background in IT infrastructure field support.
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