Counter Services Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Hang Seng Bank Limited

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our team is dedicated to providing high-quality banking services and solutions to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Branch Service Executive. The successful candidate will be responsible for providing exceptional customer service, processing banking transactions, and promoting our products and services.

Key Responsibilities

• Provide quality service to customers through efficient and customer-friendly counter transactions
• Support the excellent service delivery and ensure remarkable customer experience
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Support branch operations & services and adhere to relevant guidelines and procedures
• Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
• Be a change agent to drive business and servicing model transformation

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Strong level of customer centricity with change mind-set to cope with the on-going business transformation
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

What We Offer

• Attractive basic salary with monthly counter service allowance
• Healthcare insurance coverage including yourself and your family
• Retirement benefit scheme with employer's contribution
• Employee Share Purchase Plan
• Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
• Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
• Recognizable corporate training and development program
• Progressive career advancement opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please visit our website at www.hangseng.com/careers/ for more information and to submit your application.

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