Senior Analytics Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China NielsenIQ Full time
Unlock the Power of Consumer Insights

At NielsenIQ, we're on a mission to deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth. As a Senior Analytics Specialist, you'll play a critical role in helping our CPG manufacturers and distributors understand the answers to critical business questions and advise on their strategies going forward.

Key Responsibilities:
  • Manage client relationships and execute critical communications in the Hong Kong Market
  • Build a network of effective and meaningful relationships at all levels to maximize business opportunities
  • Lead the Joint Business Plan process and identify and align customer objectives, define and track success, and collaborate with other commercial functions to incorporate analytic and data quality elements into the Joint Business Plan
  • Lead the Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining the Joint Business Plan to align with customer priorities and objectives
  • Lead and own the NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
  • Leverage existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
  • Identify opportunities through day-to-day engagements and hand off opportunities to Account Development to pursue
  • Act as the Voice of Customer, ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need
Requirements:
  • Candidate must possess at least a university degree
  • Minimum 3-4 years of working experience in Consumer Goods/FMCG/Market Research industry. Focus on Data Analytics and Account Management roles are welcome
  • Strong analytical mindset and excellent numerical skills
  • An effective communicator with the ability to interpret and present actionable insights through storytelling
  • Strong planning and excellent servicing skills
  • Experience working with clients and can design solutions to solve business issues
  • Experience working with C-level clients is a plus
  • Demonstrate Consulting style of working
  • Excellent command of written and spoken of local language
Why Join NielsenIQ?
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

At NielsenIQ, we're committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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