Customer Support Associate
4 days ago
About Us
">Hang Seng Bank is committed to delivering exceptional service excellence. Our people are our greatest asset and play a vital role in enhancing performance for customers and providing best-in-class products and services.
Our Business
">Hang Seng's Commercial Banking business provides customized financial solutions to corporate customers, from small and medium-sized businesses to publicly listed companies.
We offer a comprehensive range of services including corporate lending, trade finance, structured loans, cash management, investment, treasury services, insurance, and e-Banking services. Our relationship managers and dedicated specialists attend to the specific business needs of our customers, providing efficient tailor-made banking solutions.
Job Summary
">We are seeking a high-calibre professional to join our team as Assistant Relationship Support Manager. As a key member of our Sales and Client Management team, you will provide administrative support, compile reports, coordinate sales promotion campaigns, build databases, and maintain customer relationships.
Responsibilities
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- Provide general administrative support to the Sales and Client Management team;
- Compile periodic pipeline reports, sales-related reports, management information, or performance statistics for management updates;
- Coordinate with other departments for various sales promotion campaigns and compliance reporting;
- Assist in building and maintaining databases;
- Maintain good customer relationships by providing quality sales support and logistics as assigned.
Requirements
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- Degree in Business Administration, Finance, Accounting, Economics preferred;
- Experience in providing administrative support in banking or professional firms an advantage;
- 3 years' banking experience, knowledge of trade finance an advantage;
- Strong self-motivation with good communication, interpersonal, and analytical skills;
- Resilient, capable of working responsibly in a dynamic environment;
- Proficiency in both English and Chinese, fluency in Putonghua an advantage;
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
Estimated Salary: HKD 45,000 - HKD 65,000 per annum
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