Merchant Business Director

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Hang Seng is seeking a seasoned professional to join our team as Head of Merchant Business and Partnership. This key leadership role will oversee the strategic direction of our merchant acquiring and issuing business, driving growth, innovation and profitability.


Key Responsibilities
  • Formulate effective Merchant Business strategies and actions to improve profitability.
  • Identify & pioneer potential new categories of merchant acceptance on top of the traditional merchant categories.
  • Stay on top of market and industry development and drive innovation to support new payment products.
  • Agree commercial targets with strategic partners and manage the corresponding commercial engagement to ensure financial targets are met.
  • Manage the commercial engagement with different business segments in the Bank to ensure alignment on business objectives.
  • Develop partnership strategy that could support both the Acquiring and Issuing business.
  • Build and manage the relationship with merchants and payment network with a view to build stronger relationships and partnerships.
  • Ensure the engagement with merchants and business partners are in conformance with the Bank's Third party Risk Management framework.
  • Drive a culture of high performance and empowerment through effective people management activities. Foster a diverse, inclusive and open environment and drive teamwork and collaboration within and outside of the team.
  • Ensure robust risk assessment, escalation, governance, and compliance aligned with regulatory and internal policies.
Requirements
  • Degree holder or above in Business Administration, Economics, Marketing and related disciplines.
  • Senior management professional who has extensive experience in Merchant business.
  • Proven track record in managing merchant acquiring business, on-line and off-line, whether directly or working through 3rd parties.
  • Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength.
  • Strong commercial judgment with a proven track record of delivering sales targets.
  • Sound awareness and knowledge about the use of data analytics and customer behavior.
  • Highly motivated, fast-paced, and possession of strong influencing, negotiation and communication skills.

We offer a highly competitive salary of HKD 1,200,000 - HKD 1,500,000 per annum, depending on experience and qualifications. In addition to this, you can expect a range of benefits including medical insurance, retirement plans and generous annual leave.

If you are a results-driven professional looking for a new challenge, please visit www.hangseng.com/careers/ for details.

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