Desktop Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Swing Consulting Ltd. as a Technical Support Engineer.

Key Responsibilities:

  • Provide technical assistance to internal users on desktop software, Microsoft Windows, Office 365, and Outlook.
  • Support conference room audio-visual equipment and video conferencing tools.
  • Communicate effectively with end-users and other support teams.
  • Handle escalations and complaints under general end-user support cases.
  • Work independently to resolve IT-related issues and report to line managers or supervisors.
  • Install, maintain, move, and change deskside services for end-users.

Requirements:

  • At least one year of experience in end-user support.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams.
  • Fluency in Chinese, English, and Mandarin (spoken and written) is essential.

Benefits:

  • Competitive salary range: 18-25K depending on experience.
  • 10-20 days of annual leave.
  • 5-day work week.
  • Medical plan.
  • Friendly and energetic working environment.


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