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Front Office Representative

1 week ago

Hong Kong Island, Hong Kong SAR China Miramar Group Full time
Job DescriptionFront Office Representative

Company Overview

  • Miramar Group is a leading hospitality company dedicated to providing unparalleled experiences to our guests.

Job Summary

  • As a Front Office Representative, you will play a vital role in delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support.

Responsibilities

  • Interact with guests in a professional and courteous manner, responding to inquiries and resolving issues promptly.
  • Process guest check-ins and check-outs efficiently, utilizing technology to enhance the experience.
  • Manage guest complaints and concerns, applying problem-solving skills and escalating issues when necessary.

Requirements

  • Diploma in Hotel studies or related field, with a focus on customer service and communication.
  • Previous experience in hotel operations, preferably in Front Office or Guest Relations, with a proven ability to work under pressure.
  • Excellent language skills, including English and Chinese (Mandarin), to facilitate effective communication with diverse guests.
  • A team player with excellent interpersonal and communication skills, possessing a genuine enthusiasm for delivering exceptional guest experiences.

Benefits and Career Development

Competitive salary, opportunities for career advancement, and a dynamic work environment that fosters growth and innovation.