Head of Retail Collection Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking, insurance, financial, and other related services through its growing network of over 70 branches in Hong Kong, Macau, and Mainland China.

We foster a culture of caring, teamwork, and progressiveness, embracing individual uniqueness and talent, while promoting growth and development.

The successful candidate will assist in formulating and modifying collection strategies in response to economic conditions, leading the Collection Team to achieve collection targets by maximizing recovery amounts, reducing delinquency and flow rates, and minimizing credit losses with lower charge-off ratios.

Key Responsibilities:

  1. Actively lead the Collection Team in collecting all unsecured and secured retail products efficiently to achieve the Bank's target.
  2. Identify opportunities to improve collection performance by maintaining awareness of collection developments in the market and providing coaching to team members.
  3. Streamline collection workflows and logistics.
  4. Actively monitor the collection performance of debt collection agencies.
  5. Review and formulate collection procedures, strategies, and guidelines in compliance with statutory requirements and economic conditions.
  6. Identify opportunities to streamline daily operations to maximize resource utilization.
  7. Act as the focal contact for the Bank in dealing with IVA/Inter-Bank Debt Relief Plan/Bankruptcy issues.

Requirements:

  1. Tertiary education preferred, with at least 7 years of solid experience in collection practices, or over 10 years of deep exposure in collection practices with at least 7 years in managerial level.
  2. Working experience in formulating collection strategies, policies, and procedures, with strong leadership, analytical, and negotiation skills.
  3. Able to work independently and under tight deadlines and time constraints.
  4. Familiarity with relevant Codes and Guidelines introduced by HKMA/PCO/CRA/CCRA, with knowledge of litigation proceedings for both secured and unsecured products.
  5. Good command of written and spoken English and Chinese, with a high level of risk awareness, particularly in compliance.

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