Collection Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartrack Full time
Job Description:

About the Role:

We are seeking a highly skilled and motivated Collection Specialist to join our team at Cartrack. As a key member of our collections department, you will play a crucial role in driving revenue growth through effective debt recovery strategies.

Your Responsibilities:

  • Cultivate strong relationships with customers to negotiate payment schedules and ensure timely repayments.
  • Escalate customer disputes or inquiries to relevant departments, ensuring seamless communication and follow-up.
  • Update ageing reports daily to track progress and identify areas for improvement.
  • Prepare and dispatch monthly payment reminders and Statements of Account to customers.
  • Develop and implement targeted debt recovery actions to optimize results.
  • Pursue other ad-hoc duties assigned by your supervisor or manager.

Requirements:

  • Degree holder (Diploma equivalent) in a relevant field.
  • A minimum of 2+ years' experience in collections or a related function.
  • Advanced proficiency in Microsoft Excel, including expertise in advanced formulas.
  • Exceptional analytical skills, enabling the creation and presentation of detailed reports.
  • A strong problem-solving attitude and adaptability.
  • Excellent communication and interpersonal skills, with the ability to work both independently and as part of a team.
  • Strong administration skills, with a focus on accuracy and attention to detail.

Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.

About Us: At Cartrack, we offer a dynamic and supportive work environment, opportunities for career growth, and a competitive salary package.



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