Senior Credit Collections Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Title: Senior Credit Collections Manager

About the Role:
Hang Seng Bank Limited is seeking a highly skilled and experienced Senior Credit Collections Manager to join our team. As a key member of our Credit Risk Management department, you will be responsible for leading and coordinating a wide range of projects, including offshoring migration, process review, system and manpower related issues, to ensure smooth delivery of credit collection services.

Key Responsibilities:
  • Lead, plan and co-ordinate projects to ensure smooth delivery of credit collection services
  • Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
  • Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver's Office / Outside Trustee on bankruptcy related matters
  • Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelines
  • Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs

Requirements:
  • University degree in a related discipline OR other relevant qualifications
  • Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
  • Good understanding of portfolio management technique including analytics
  • Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


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