Senior Credit Collections Manager
1 day ago
About the Role:
Hang Seng Bank Limited is seeking a highly skilled and experienced Senior Credit Collections Manager to join our team. As a key member of our Credit Risk Management department, you will be responsible for leading and coordinating a wide range of projects, including offshoring migration, process review, system and manpower related issues, to ensure smooth delivery of credit collection services.
Key Responsibilities:
- Lead, plan and co-ordinate projects to ensure smooth delivery of credit collection services
- Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
- Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver's Office / Outside Trustee on bankruptcy related matters
- Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelines
- Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs
Requirements:
- University degree in a related discipline OR other relevant qualifications
- Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
- Good understanding of portfolio management technique including analytics
- Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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