Credit Risk Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Title: Manager, Collections

At Hang Seng Bank Limited, we are committed to delivering exceptional service to our customers. We are seeking a highly skilled and experienced professional to join our team as Manager, Collections.

Key Responsibilities:
  • Lead and coordinate a wide range of projects, including offshoring migration, process review, system and manpower related issues, to ensure smooth delivery of credit collection services.
  • Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market.
  • Take legal proceedings against debtors by instructing external legal firms, representing the bank at court hearings, and liaising with the Official Receiver's Office/Outside Trustee on bankruptcy-related matters.
  • Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs, and ensure their adherence to Group, HASE, and regulatory guidelines.
  • Propose and implement quality enhancement and control strengthening initiatives in response to review findings, customer feedback, and business needs.

Requirements:
  • University degree in a related discipline or other relevant qualifications.
  • Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products.
  • Good understanding of portfolio management techniques, including analytics.
  • Strong interpersonal/leadership skills. Proficiency in both English and Chinese, fluency in Putonghua an advantage.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

For more information about our career opportunities, please visit our Hang Seng Career Page and sign up with our Talent Community.
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