Senior Collection Manager
4 weeks ago
The Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering a range of banking, insurance, and financial services through its extensive network of branches in Hong Kong, Macau, and Mainland China. Our core values are centered around caring, teamwork, and progressiveness. We recognize that each individual is unique in their talents and abilities, but shares a common capacity for growth. Our goal is to foster a culture that inspires pride in achieving excellence beyond mere job satisfaction, and creates an environment where individuals can be their authentic selves.
The successful candidate will play a key role in developing and refining collection strategies in response to economic conditions, and will lead the Collection Team in achieving collection targets by maximizing recovery amounts, reducing delinquency and flow rates, and minimizing credit losses while maintaining a low charge-off ratio.
Key Responsibilities:
- Lead the Collection Team in efficiently collecting all unsecured and secured retail products to meet the Bank's targets.
- Identify opportunities to enhance collection performance by staying informed about market trends and providing coaching to team members.
- Streamline collection workflows and logistics to optimize efficiency.
- Monitor the collection performance of debt collection agencies and provide guidance as needed.
- Develop and refine collection procedures, strategies, and guidelines in compliance with statutory requirements and in response to economic conditions.
- Identify opportunities to streamline daily operations to maximize resource utilization.
- Serve as the primary point of contact for the Bank in dealing with IVA/Inter-Bank Debt Relief Plan/Bankruptcy issues.
Requirements:
- Tertiary education preferred, with at least 7 years of solid experience in collection practices, or over 10 years of deep exposure in collection practices with at least 7 years in a managerial role.
- Proven experience in formulating collection strategies, policies, and procedures, with strong leadership, analytical, and negotiation skills.
- Ability to work independently and under tight deadlines and time constraints.
- Familiarity with relevant codes and guidelines introduced by HKMA/PCO/CRA/CCRA, as well as knowledge of litigation proceedings for both secured and unsecured products.
- Strong command of written and spoken English and Chinese, with a high level of risk awareness, particularly in compliance.
Please note that only shortlisted candidates will be notified.
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