Overnight Front Desk Manager
6 days ago
We are seeking a highly skilled and experienced professional to fill the role of Overnight Front Desk Supervisor at The Peninsula Hong Kong.
Key Responsibilities:
- Manage and oversee the efficient operation of the Front Desk, ensuring seamless guest experiences and exceptional service standards.
- Provide personalized and efficient service to guests, catering to their special requests and needs.
- Handle guest inquiries and complaints in a courteous and professional manner, resolving issues promptly and fairly.
- Monitor and maintain accurate billing, cashiering, and cash handling procedures, ensuring compliance with company policies and procedures.
- Mentor and guide Front Desk Agents to develop their skills and build strong relationships with guests, promoting a positive and collaborative team environment.
- Cover overnight shifts as required, ensuring continuity of service and maintaining high standards of guest satisfaction.
Requirements:
- Minimum of one year of experience in a similar role, preferably in a luxury hotel or hospitality setting.
- Hands-on experience with MS Office and Property Management Systems (PMS).
- Excellent customer interaction and communication skills, with the ability to work effectively with guests and colleagues from diverse backgrounds.
- Fluent spoken English and Chinese, with the ability to communicate effectively in both languages.
- Candidates with less experience may be considered for the role of Senior Overnight Front Desk Agent.
About The Peninsula Hong Kong:
The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and excellence since its opening in 1928. Our hotel is a blend of grandeur and nostalgia, with modern technology and convenience. Located in the heart of Hong Kong's vibrant Tsim Sha Tsui district, we offer stunning harbour views and unparalleled service standards.
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