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Front Desk Associate

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

**Job Summary**

Rosewood Hong Kong is seeking a highly skilled and passionate Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and creating memorable experiences for our guests.

**Key Responsibilities:**

  • Provide personalized guest service, ensuring a seamless and enjoyable experience for all guests.
  • Manage guest arrivals and departures, ensuring a smooth and efficient process.
  • Coordinate with various departments to fulfill guest requests and needs.
  • Provide concierge services, including food and beverage support, to guests during their stay.
  • Update guest profiles and preferences, ensuring accurate and up-to-date information.

**Requirements:**

  • Minimum 1-2 years of relevant working experience in a luxury hotel or similar setting.
  • Knowledge of Opera system is an advantage.
  • Excellent communication and interpersonal skills, with a keen eye for detail.
  • High standards of professionalism, with a passion for delivering exceptional guest service.
  • Excellent command of spoken English, Cantonese, and Mandarin is a must.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.