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Front Desk Associate
2 months ago
**Job Summary**
Rosewood Hong Kong is seeking a highly skilled and passionate Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and creating memorable experiences for our guests.
**Key Responsibilities:**
- Provide personalized guest service, ensuring a seamless and enjoyable experience for all guests.
- Manage guest arrivals and departures, ensuring a smooth and efficient process.
- Coordinate with various departments to fulfill guest requests and needs.
- Provide concierge services, including food and beverage support, to guests during their stay.
- Update guest profiles and preferences, ensuring accurate and up-to-date information.
**Requirements:**
- Minimum 1-2 years of relevant working experience in a luxury hotel or similar setting.
- Knowledge of Opera system is an advantage.
- Excellent communication and interpersonal skills, with a keen eye for detail.
- High standards of professionalism, with a passion for delivering exceptional guest service.
- Excellent command of spoken English, Cantonese, and Mandarin is a must.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.