Front Desk Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled and experienced professional to join our team as a Front Desk Supervisor at The Peninsula Hong Kong.

About the Role:

  • Manage and oversee the efficient operation of the Front Desk, ensuring seamless guest experiences and exceptional service standards.
  • Provide personalized service to guests, responding to their needs and resolving any issues in a courteous and efficient manner.
  • Monitor and maintain accurate records of billing, cashiering, and cash handling procedures.
  • Mentor and guide Front Desk Agents to enhance their skills and teamwork, promoting a positive and productive work environment.

Requirements:

  • Minimum one year's experience in a similar role, preferably in a luxury hotel setting.
  • Hands-on experience with MS Office and PMS systems.
  • Excellent customer interaction skills, with fluency in spoken English and Chinese.
  • Ability to work overnight shifts and adapt to changing circumstances.
  • Candidates with less experience may be considered for the role of Senior Front Desk Agent.

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and excellence since its opening in 1928. Our hotel blends traditional elegance with modern amenities, offering an unparalleled guest experience in the heart of Hong Kong's vibrant Tsim Sha Tsui district.



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