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ECommerce Expert

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

About the Role

We are seeking a highly skilled ECommerce Expert to join our team at GL Technologies (Hong Kong) Limited. As an ECommerce Expert, you will be responsible for overseeing and managing multiple e-commerce platforms, including Amazon and Walmart.

Key Responsibilities

  • Support sales operations, including order processing, delivery coordination, inventory management and sales forecasting;
  • Handle online pre-sales and post-sales customer service, addressing product inquiries, complaints, replacements and refunds;
  • Assist in the planning and execution of online sales and marketing strategies to drive growth and engagement;
  • Review and analyze reports generated by e-commerce platforms to identify trends, opportunities or issues;
  • Monitor supply chain data to detect potential issues such as stockouts or delayed deliveries, and provide alerts with corrective actions as needed;
  • Ensure the health and compliance of platform accounts, addressing ad-hoc issues as they arise.

Requirements

  • A university degree with a minimum of 2 years of experience in e-commerce or a related field;
  • Foundational knowledge of e-commerce systems; prior experience is an advantage. Proficiency in Microsoft Office, particularly Excel;
  • Strong organizational and analytical skills with attention to detail;
  • Ability to manage multiple projects effectively and meet deadlines with good time management skills;
  • Experience in managing different e-commerce marketplaces is an added advantage;
  • Excellent written and spoken communication skills in English.