Retail Digital Transformation Expert

2 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a leading company in the eCommerce industry, providing top-notch eCommerce solutions to our clients and helping them grow their businesses. We are committed to delivering excellent customer experiences and improving operational efficiency through innovation and technology.

Job Summary

We are seeking a highly skilled eCommerce Operations Services Specialist to join our team at Classy Wheeler Limited. As an eCommerce Operations Services Specialist, you will be responsible for maintaining daily eCommerce operations running smoothly in different local markets to drive profits.

Responsibilities

eCommerce Operations Services Specialist

  1. Serve as a technical point of contact for all aspects of eCommerce operations including order management, inventory management, shipping and returns
  2. Develop and implement processes and procedures to improve operational efficiency and reduce costs
  3. Collaborate with cross-functional teams to ensure seamless execution of business strategies and goals
  4. Analyze business performance data to identify areas for improvement and develop recommendations for process enhancements
  5. Implement changes to business processes and procedures as necessary to improve operational efficiency and effectiveness
  6. Maintain accurate records and reports of operational activities and performance metrics
  7. Communicate effectively with internal stakeholders to ensure alignment on operational goals and objectives

Senior Digital Business Specialist – Delivery & Release

Candidates with less experience will be considered as Digital Business Specialist – Delivery & Release.

Responsibilities

  1. Deliver great customer experience on our website and mobile app, and responsible for the eCommerce solution product change project rollout implementation.
  2. Manage the eCommerce project testing and implementation to live
  3. Perform business analysis and user requirement studies for various eCommerce systems
  4. Review different technical teams functional design to coach local market operations stakeholders to perform end-to-end testing preparation, full rollout preparation to live
  5. Formulate Test Plans and guide QA to conduct testing
  6. Review with technical developers for the test cases, rollout cutover plan to make sure technical teams to build up the right end-to-end solution to local market operations to start the testing
  7. Report delivery testing progress against schedules, test metrics to reflect quality, rollout blocker
  8. Manage technical teams for critical project blockers to provide possible solutions
  9. Monitor entire testing activities, quality delivery on schedule

Key Skills and Qualifications

eCommerce Operations Services Specialist

  • Degree in e-Commerce, Information System, Computer Science, Operations Research, Industrial Engineering or related disciplines is preferred
  • Have good sound knowledge in e-Commerce/3rd party e-Marketplace, mobile, multi-channel and/or digital system integration
  • Have strong logical mind with data manipulation skill like Excel/SQL tools
  • Strong problem solving, analytical skill and patience with a demonstrate high attention to detail. Driven by a desire to make improvements
  • Organizational skills with a proven ability to meet critical deadlines, prioritize workload, flexible, adaptable and has ability to multi-task in fast-paced environment
  • Excellent written and verbal communications skills
  • Passionate in Digital or E-commerce trend
  • Proactive team player, highly organized and efficient with a can-do attitude
  • Excellent interpersonal skills to be team player and independent contributor
  • Possess knowledge and experience on eCommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistics System is a definite advantage
  • Some travel may be required
  • At least 3 years of experience in retail or eCommerce industry (less industry experience will also be considered)
  • Work in an international environment, being in contact with several Asia markets
  • The initiative to complete assignments on time with minimal supervision
  • Working hours: normal weekdays working hours + ad hoc system services support as per online mega campaign period in each month

Senior Digital Business Specialist – Delivery & Release

  • Detail-minded, self-motivated and proactive
  • Excellent interpersonal and communication skills
  • Proficient in MS Office applications, English & Chinese
  • Has working experience in retail industry is a plus


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Overview:Classy Wheeler Limited is seeking an experienced Digital Transformation Expert to join our team. As a key member of our organization, you will play a crucial role in shaping our digital strategy and driving business growth through innovative solutions.About the Role:We are looking for a highly skilled professional with expertise in e-commerce...


  • Hong Kong, Central and Western District, Hong Kong SAR China IBM Qatar Full time

    Digital Transformation Expert Job DescriptionWe are seeking a highly skilled Digital Transformation Expert to join our team at IBM Qatar. As a key member of our digital transformation initiatives, you will be responsible for driving innovation and change through the design, development, and implementation of digital solutions.Your Key ResponsibilitiesDevelop...


  • Hong Kong Island, Hong Kong SAR China ZPEED Recruitment Full time

    ZPEED Recruitment is seeking a skilled Digital Transformation Expert to lead ERP implementation projects. The ideal candidate will have a strong background in project management, excellent analytical skills, and the ability to drive digital transformation initiatives.The successful candidate will oversee end-to-end project implementation, ensuring effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Company OverviewBank of China (Hong Kong) Limited is a leading financial institution in Hong Kong, dedicated to providing innovative banking solutions to its customers.About the RoleWe are seeking a highly motivated and experienced Digital Transformation Expert to join our team. As a Senior Segment Manager, you will play a key role in driving the digital...


  • Hong Kong Island, Hong Kong SAR China HTK Full time

    We are seeking a highly motivated and experienced Transformation Expert to join our organization of HTK. The ideal candidate will possess strong analytical skills, a strategic mindset, and extensive experience in driving digital transformation, organizational change, and process improvement.Key ResponsibilitiesThe role is a key member of the Transformation...


  • Hong Kong, Central and Western District, Hong Kong SAR China SAP SE Full time

    Company OverviewSAP SE is a market leader in enterprise application software, empowering companies of all sizes and industries to innovate through simplification. Our solutions enable customers to operate profitably, adapt continuously, and grow sustainably.We drive software adoption, ensuring customers implement and run what they buy while safeguarding...


  • Hong Kong, Central and Western District, Hong Kong SAR China PFCC Group Full time

    PFCC Group Digital Transformation RoleWe are seeking a highly skilled Business Analyst to join our dynamic team at PFCC Group. Ideal candidates will possess experience as a Business Analyst within the Private or Retail Banking sectors, particularly in the domains of Digital Transformation and Mobile Banking Applications.Key Responsibilities:


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionWe are seeking a highly skilled Solution Architect to join our team at Classy Wheeler Limited.The successful candidate will have a strong background in digital transformation, cloud architecture, and enterprise solution design.Key Responsibilities:Lead the technical engagement and ultimate success of specific implementation projects.Develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zung Fu Company Limited Full time

    Zung Fu Company Limited is a leading organization that seeks to leverage technology to enhance its operations and drive business growth. We are currently seeking a highly skilled Digital Solution Manager to join our team.This role will be responsible for executing a digital transformation roadmap that aligns with the company's goals, leveraging technologies...


  • Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    POLA ORBIS Travel Retail Limited, a leading retailer of luxury goods and jewelry, is seeking a highly skilled Retail Customer Support Expert to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, managing shipment schedules, and addressing inquiries related to shipments and product...


  • Hong Kong Island, Hong Kong SAR China Hong Kong Aircraft Engineering Company Limited Full time

    About UsWe are Hong Kong Aircraft Engineering Company Limited, an independent global provider of high-quality MRO services. Our mission is to enable our customers to operate their aircraft, engines and components safely and efficiently.Job DescriptionAs a Digital Transformation Specialist, you will be responsible for driving the development of our digital...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionAs a Digital Transformation Specialist - IC, you will play a key role in transforming Classy Wheeler Limited into a digital enterprise. You will lead the development and implementation of large-scale retail technology projects, leveraging your expertise in ERP, Retail or Supply Chain systems.About the JobYou will work closely with...


  • Hong Kong Island, Hong Kong SAR China L'OCCITANE Group (B Corp™) Full time

    About the RoleL'OCCITANE Group (B Corp™) is seeking an experienced Regional Retail and CRM Expert to lead and take full responsibility for Retail / CRM / Marketing related applications within the APAC region.This role will involve managing and coaching a team of Project Managers, Business Analysts and Technical Consultants, as well as leading and managing...


  • Hong Kong Island, Hong Kong SAR China L'OCCITANE Group (B Corp™) Full time

    Regional IT Domain Leader – DigitalThis role will focus on leading and taking full responsibility for digital-related applications within the APAC region.The job involves leading a team of professionals to drive digital transformation, with an opportunity to participate in cross-functional projects including integration with e-commerce, ERP, mobile apps,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    About UsAt Pinpoint Asia, we are a leading specialist firm for technology recruitment. Our team of expert recruiters serves a wide range of clients across various industries, from tech startups to top financial institutions.Job DescriptionWe are seeking an exceptional Solution Architect to lead our digital transformation initiatives. The ideal candidate will...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Do you have what it takes to become a Digital Transformation Specialist at Classy Wheeler Limited?Job DescriptionWe require an experienced Digital Transformation Specialist to lead our digital transformation initiatives, focusing on E-Commerce, Mobile Apps, and project management.Responsibilities include developing and implementing digital transformation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job OverviewThe Bank of China is seeking a highly skilled Digital Transformation Expert to join our Asia Pacific team. As a key member of our IT Operations department, you will be responsible for handling various ad-hoc projects and providing strong support to our overseas branches.ResponsibilitiesProject Management: Lead and manage multiple projects...


  • Hong Kong, Central and Western District, Hong Kong SAR China PressLogic Full time

    Pursue a challenging role as a Digital Transformation Consultant at PressLogic, where you'll lead the way in shaping our clients' digital futures. Our team is dedicated to delivering innovative solutions that drive business growth and success.We seek an experienced professional with a background in sales, marketing, or consulting, preferably with major...


  • Hong Kong Island, Hong Kong SAR China Bank of China Full time

    Business Technology ManagerJob Overview:We are seeking a skilled Business Technology Manager to lead our digital transformation initiatives.This role will focus on driving innovation and aligning technology roadmaps with business objectives.Key Responsibilities:Develop project plans, track progress, and ensure deliverables meet scheduled...


  • Hong Kong, Central and Western District, Hong Kong SAR China ECMS Full time

    About the JobWe are collaborating with a reputable enterprise seeking a Training Specialist (Change Management) to join their Change Management Team. The successful candidate will be responsible for enhancing their learning and training initiatives for their Multi-Year Large-Scale Digital Transformation Programme.Main Responsibilities:Develop customized...