Retail Digital Transformation Expert
2 days ago
About Classy Wheeler Limited
We are a leading company in the eCommerce industry, providing top-notch eCommerce solutions to our clients and helping them grow their businesses. We are committed to delivering excellent customer experiences and improving operational efficiency through innovation and technology.
Job Summary
We are seeking a highly skilled eCommerce Operations Services Specialist to join our team at Classy Wheeler Limited. As an eCommerce Operations Services Specialist, you will be responsible for maintaining daily eCommerce operations running smoothly in different local markets to drive profits.
Responsibilities
eCommerce Operations Services Specialist
- Serve as a technical point of contact for all aspects of eCommerce operations including order management, inventory management, shipping and returns
- Develop and implement processes and procedures to improve operational efficiency and reduce costs
- Collaborate with cross-functional teams to ensure seamless execution of business strategies and goals
- Analyze business performance data to identify areas for improvement and develop recommendations for process enhancements
- Implement changes to business processes and procedures as necessary to improve operational efficiency and effectiveness
- Maintain accurate records and reports of operational activities and performance metrics
- Communicate effectively with internal stakeholders to ensure alignment on operational goals and objectives
Senior Digital Business Specialist – Delivery & Release
Candidates with less experience will be considered as Digital Business Specialist – Delivery & Release.
Responsibilities
- Deliver great customer experience on our website and mobile app, and responsible for the eCommerce solution product change project rollout implementation.
- Manage the eCommerce project testing and implementation to live
- Perform business analysis and user requirement studies for various eCommerce systems
- Review different technical teams functional design to coach local market operations stakeholders to perform end-to-end testing preparation, full rollout preparation to live
- Formulate Test Plans and guide QA to conduct testing
- Review with technical developers for the test cases, rollout cutover plan to make sure technical teams to build up the right end-to-end solution to local market operations to start the testing
- Report delivery testing progress against schedules, test metrics to reflect quality, rollout blocker
- Manage technical teams for critical project blockers to provide possible solutions
- Monitor entire testing activities, quality delivery on schedule
Key Skills and Qualifications
eCommerce Operations Services Specialist
- Degree in e-Commerce, Information System, Computer Science, Operations Research, Industrial Engineering or related disciplines is preferred
- Have good sound knowledge in e-Commerce/3rd party e-Marketplace, mobile, multi-channel and/or digital system integration
- Have strong logical mind with data manipulation skill like Excel/SQL tools
- Strong problem solving, analytical skill and patience with a demonstrate high attention to detail. Driven by a desire to make improvements
- Organizational skills with a proven ability to meet critical deadlines, prioritize workload, flexible, adaptable and has ability to multi-task in fast-paced environment
- Excellent written and verbal communications skills
- Passionate in Digital or E-commerce trend
- Proactive team player, highly organized and efficient with a can-do attitude
- Excellent interpersonal skills to be team player and independent contributor
- Possess knowledge and experience on eCommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistics System is a definite advantage
- Some travel may be required
- At least 3 years of experience in retail or eCommerce industry (less industry experience will also be considered)
- Work in an international environment, being in contact with several Asia markets
- The initiative to complete assignments on time with minimal supervision
- Working hours: normal weekdays working hours + ad hoc system services support as per online mega campaign period in each month
Senior Digital Business Specialist – Delivery & Release
- Detail-minded, self-motivated and proactive
- Excellent interpersonal and communication skills
- Proficient in MS Office applications, English & Chinese
- Has working experience in retail industry is a plus
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