Regional Retail and CRM Expert

2 days ago


Hong Kong Island, Hong Kong SAR China L'OCCITANE Group (B Corp™) Full time
About the Role

L'OCCITANE Group (B Corp™) is seeking an experienced Regional Retail and CRM Expert to lead and take full responsibility for Retail / CRM / Marketing related applications within the APAC region.

This role will involve managing and coaching a team of Project Managers, Business Analysts and Technical Consultants, as well as leading and managing 3rd party vendors to ensure timely delivery.

Main Objectives:

  • To take ownership of IT domain for Retail, CRM and Marketing applications
  • To drive digital transformation in own domain as well as cross domains and on a regional scale
  • To manage portfolio under own domain and ensure project delivery on quarterly review basis

Required Skills and Qualifications:

  • University degree
  • 8+ years of experience in working in a Senior Manager/Manager role in developing Retail/CRM/MA Applications from retail/FMCG or related industries
  • Solid understanding of process design, methodology and tools
  • Experience rolling out large-scale projects in Retail POS, CRM Loyalty or Marketing Automation tools, ideally regional coverage

Benefits:

  • Part of a growing international beauty group with the latest acquisitions
  • A multinational working environment with internal mobility opportunities
  • Monthly staff engagement and sustainability activities
  • Attractive discretionary bonus
  • Quarterly free and monthly discounted products
  • Annual leaves, birthday leave and Relaxing days off (one every 2 months)
  • Flexible Work arrangement includes flexible working hours and work from home
  • Medical, Dental and Life Insurance
  • Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 12 weeks fully paid)


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