Workspace Experience Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

We are looking for a skilled and enthusiastic individual to fill the role of Community Associate at WeWork Greater China. This position involves providing excellent customer service, promoting WeWork's products and services, and contributing to the creation of a vibrant and engaging community environment.

Key Responsibilities:
  1. Hospitality and Membership Engagement
    1. Ensure the community bar is well-managed during working hours and provide a high level of service to members and visitors.
    2. Attend to member needs and tailor their experience accordingly.
    3. Support the smooth transition of members into and out of the space.
    4. Document and respond to member requests, deliver high-quality services, and enhance productivity.
    5. Maintain strong connections with members through online and offline channels and plan activities that meet their needs.
  2. Building Operations and Management
    1. Regularly inspect the space to identify and address any issues, escalating recurring problems to your supervisor as needed.
    2. Effectively manage building operation-related tickets.
    3. Oversee the usage of consumable inventory to ensure adherence to brand standards.
    4. Source and procure consumables and manage vendor relationships.
    5. Nurture a positive relationship with the landlord and property management team.
  3. WeWork Product Support
    1. Provide guided tours of the building to prospective members.
    2. Advocate for WeWork's products and services among members and notify the relevant team when a member expresses interest in discussing sales opportunities.
Qualifications:
  • Proven ability to work effectively in a fast-paced environment.
  • Demonstrated proficiency in verbal and written communication, interpersonal, and multitasking skills.
  • Proficient in English and basic computer skills.
  • Strong sense of integrity, dependability, and accountability.
  • Able to pass an assessment of passion and understanding of WeWork's mission and values.


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