IT Support Engineer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Reap Full time

Job Summary: We are seeking a highly motivated IT Support Engineer to manage and support our organization's IT infrastructure, with a primary focus on Apple devices, Google Workspace, and Android platforms, along with a secondary focus on Windows device management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional user support.
KEY RESPONSIBILITIES:

Technical Support

  • Provide remote and on-site technical support to employees, focusing on macOS devices, Windows devices, and SaaS applications.
  • Respond promptly to IT support requests, diagnosing and resolving hardware and software issues across multiple platforms.
  • Assist users with software installations, configurations, and troubleshooting.

Device Management

  • Install, configure, and maintain Apple hardware (MacBooks, iPhones, iPads), Windows PCs, and Android devices.
  • Utilize Mobile Device Management (MDM) solutions to manage device deployment, security policies, and updates.

Google Workspace Administration

  • Manage and support Google Workspace applications, including Gmail, Drive, Docs, Sheets, and Meet.
  • Assist in user account management, access provisioning, and de-provisioning.

Network and System Administration

  • Monitor and maintain network infrastructure, ensuring optimal performance and security.
  • Troubleshoot connectivity issues and manage network devices such as routers, switches, and access points.

Audio-Visual (AV) Support

  • Provide AV support for on-site meeting rooms, office technology, and internal events.
  • Troubleshoot and resolve issues related to AV equipment and setups.


User Training and Documentation

  • Educate and train users on best practices for device usage, software applications, and security protocols.
  • Develop and maintain clear and comprehensive documentation of IT processes and procedures.

QUALIFICATIONS

Experience:

  • Proven experience in IT support roles, particularly in environments with a focus on Apple devices, Google Workspace, and Windows device management.
  • Familiarity with Android device support and management.

Technical Skills:

  • Proficiency in macOS, iOS, Windows, and Android operating systems.
  • Experience with MDM solutions for device management.
  • Strong understanding of network protocols, configurations, and troubleshooting.
  • Knowledge of AV systems and support.

Soft Skills:

  • Exceptional customer service skills with experience in supporting users on-site.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to manage multiple, competing tasks and priorities with ease.
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