Luxury Account Strategist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time
Key Responsibilities
  • Develop and execute commercial strategies to drive business growth in the Hong Kong and Macau key account channels.
  • Foster strong relationships with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms and launch programs.

Regularly review sales performance with customers to build long-term partnerships.

Requirements
  • University graduate or above in Business or a related field.
  • A minimum of 4 years of experience in Key Account sales/Category Management in the FMCG industry, with proven commercial success.
  • Those with 7+ years of experience will be considered for the KA Manager role.
  • Strong analytical skills, self-motivation, responsibility, effective communication and interpersonal skills, result-oriented, and ability to work as part of a team.
  • Excellent command of spoken and written English and Cantonese.
  • Experience working with high-net-worth individual clients is highly desirable.
  • Manage incoming customer enquiries from the GBA market.
Job Duties
  • Deliver exceptional customer service to VIP clients in the GBA markets.
  • Provide timely and quality services to all incoming enquiries.
  • Resolve complaints tactfully to ensure customer satisfaction.
  • Deliver exceptional customer service to VIP clients in the South East Asia markets.
  • Develop and implement business strategies to engage ultra-high-net-worth and VIP clients and drive revenue, profitability, and brand awareness growth.
  • Build strong relationships with partners to create synergy and business opportunities.
  • Present the portfolio of brands at events and personal introductions effectively and consistently with brand messages.
  • Drive performance and operational excellence in high-end luxury fashion stores in Hong Kong.
  • Plan and implement coaching programs for retail teams to deliver high levels of client satisfaction, business results, and operational efficiency.
  • Anticipate and address operational issues to keep pace with changing trends.

The estimated salary for this role is HKD $60,000 - HKD $100,000 per month, depending on experience and qualifications.


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