Lead Banking Professional
9 hours ago
Job Summary
We are seeking a highly skilled and experienced Lead Banking Professional to join our team at Bank of China (Hong Kong) Limited. As a key member of our contact centre, you will be responsible for handling enquiries related to insurance policy operations, including underwriting, policy administration, and claims.
About the Role
In this role, you will:
- Handle customer enquiries and resolve issues in a professional and timely manner;
- Liaise with internal departments to ensure seamless service delivery;
- Provide expert advice on suitable products and services to meet customers' financial needs;
- Address customer feedback and complaints in a constructive manner;
- Assist in implementing unit development guidelines and policies as required.
Requirements
To be successful in this role, you will need:
- A degree or higher qualification, preferably in a relevant field;
- Qualifications in IIQE (Insurance Institute of Qianhai & Shenzhen)
- At least 2 years of experience in banking/financial institutions, with customer service experience an advantage;
- Strong interpersonal and communication skills, with excellent command of English and Chinese in both verbal and written forms, including Putonghua;
- Proficiency in PC applications, such as MS Office and Chinese input methods;
- The ability to work independently and as part of a team, with strong self-motivation and customer-centric approach.
About Us
Bank of China (Hong Kong) Limited is one of the leading banks in Hong Kong, providing a wide range of financial services to individuals, corporations, and institutions. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
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