Industry Solutions Sales Manager for Hong Kong and Taiwan

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

About the Role

The Industry Solutions Sales Manager for Hong Kong and Taiwan is a critical leadership position within Microsoft's Industry Solutions Delivery (ISD) organization. As a seasoned sales and delivery executive, you will be responsible for driving business growth and customer satisfaction across a large geographic region.

Key Responsibilities

  • Industry Leadership
    • Leverage deep industry knowledge to drive industry maturity across the organization, identifying regional industry trends, drivers, and ecosystems, and build the organizational capability to lead the market in the region.
    • Collaborate across Microsoft organizational boundaries and within partner communities to fully integrate industry assets for customer business transformation.
    • Act as an industry thought leader to advise customers on digital transformation and act as a spokesperson to external audiences.
  • Consulting Market Planning and Execution
    • Ensure that customer relationships are well maintained throughout their organization, for developing executive relationships in targeted accounts, and for creating an organizational culture that prioritizes the customer experience and transformational outcomes.
    • Develop, orchestrate, and execute a comprehensive consulting market plan for a region by prioritizing organizational efforts in line with global strategy and enterprise business using knowledge of local market and customer business.
    • Grows productive business relationships across a region of strategic customers with an integrated and intentional One Microsoft approach and establishes a regular cadence at the Chief Executive Officer / President level within the region.
  • Leadership
    • Build the organizational capability necessary to compete in the marketplace, creating exceptional customer experiences, and exemplify Microsoft Leadership Principles, inclusivity, and collaboration.
    • Adhere to the Model, Coach, Care framework to attract, develop, and retain talent, delivers results through teamwork as One Microsoft, role models Microsoft values and commits to performance management.
  • Business Development
    • Drive sales strategy and execution in their organization.
    • Delivers on the Operating Model; establishing controls to optimize and achieve Regional Project and Billed Revenue, Delivered Value, ISD Direct Azure Impact, Delivered Margin X% target and Cost Per Delivered Hour (CPDH), Cost of Quality and Net Promoter Score.
    • Accountable for the Sales and Pursuit functions, ensuring that high quality, on-strategy proposals, pursuit agility/velocity, and win rate. Aligning Sales / Pursuit and innovation teams (ISD, ATU, Service Lines CT/CI) is key accountability of the Consulting Leader.
  • Consulting Business Operations & Excellence
    • Drives execution of all aspects of the Consulting business through a defined cadence of accountability. Defines key quarterly objectives and tracks against those objectives, executes through regional teams and across organizational boundaries, directly and indirectly, influencing successful outcomes.
    • Leads Consulting business reviews, priority setting, and annual business planning processes for a large or multi-subsidiary area.
    • Designs and manages elements of Consulting profit and loss (P&L) to balance resources and achieve all metrics. Manages profits and losses for their organization and considers the impact of decisions on the overall subsidiary profits and losses (P&L) as a member of the Leadership Team. Influences and impacts top-line revenue and company priorities (e.g., Azure Consumed Revenue).
  • Organizational Governance
    • Drives organization-wide continuous improvement rigor to increase organizational maturity and sets a high bar for delivery quality. Organizational utilization, revenue, profitability, and customer satisfaction are key business indicators for success. Resource orchestration, resource management, problem-solving across organizational boundaries, and mitigating risk across their organization is the responsibility of the Regional Delivery Leader.

What We Offer

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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