Associate Customer Support Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Dah Sing Bank Full time

We are looking for an experienced customer service professional to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer enquiries, feedbacks, and instructions through multi-channels (including but not limited to hotline, email, social media).

Main Responsibilities
  • Achieve high levels of customer satisfaction through efficient and effective handling of enquiries, feedbacks, and instructions.
  • Deliver professional customer service and meet the required quality standards to maintain the image of professionalism.
  • Support marketing campaigns by responding to enquiries, registering campaigns, and referring businesses.
  • Utilize outbound telemarketing or tag-on/cross-sell products to enhance services and generate business revenue for the Bank.
  • Achieve all objectives set by Management from time to time.

You will also provide on-the-job training/attachment to train new staff.



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