Associate Customer Support Manager

2 days ago


Hong Kong Island, Hong Kong SAR China Dah Sing Bank Full time

We are looking for an experienced customer service professional to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer enquiries, feedbacks, and instructions through multi-channels (including but not limited to hotline, email, social media).

Main Responsibilities
  • Achieve high levels of customer satisfaction through efficient and effective handling of enquiries, feedbacks, and instructions.
  • Deliver professional customer service and meet the required quality standards to maintain the image of professionalism.
  • Support marketing campaigns by responding to enquiries, registering campaigns, and referring businesses.
  • Utilize outbound telemarketing or tag-on/cross-sell products to enhance services and generate business revenue for the Bank.
  • Achieve all objectives set by Management from time to time.

You will also provide on-the-job training/attachment to train new staff.



  • Hong Kong Island, Hong Kong SAR China Dah Sing Bank Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Enquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all...


  • Hong Kong, Central and Western District, Hong Kong SAR China SupportYourApp Full time

    We are seeking a Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails.You will work with customers to resolve their technical issues in a timely and professional manner, ensuring that they have a positive experience with our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full time

    The Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...


  • Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time

    Conduct customer transaction-related activities, including handling customer inquiries, managing loans, deposits, FX, customer onboarding, change of bank registration, and KYC duties Liaise with relevant departments to ensure timely processing of customer transactions Assist Relationship Managers (RMs) in exploring and maintaining strong customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job Summary:We are seeking a highly motivated and detail-oriented IT Help Desk Associate to join our team at Computer And Technologies Holdings Limited.About the Role:Provide technical support to customers via phone, email, or in-person, resolving issues related to our business application software products.Offer application support services such as...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited.Key Responsibilities:Day-to-Day Technical Support: Provide expert technical support to end-users, addressing hardware and software needs in a fast-paced environment.Troubleshooting and Resolution: Troubleshoot and resolve complex...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    We invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full time

    Evonet is an online payment platform serving digital native sellers. Backed by CardInfoLink, TIS INTEC Group, BC Card and Sequoia, we enable digital commerce by partnering with card payment networks and digital wallets globally to simplify payments for our customers. You will embark on a career with Evonet at a critical stage of our growth and be part of the...


  • Hong Kong Island, Hong Kong SAR China Job-Hunter Full time

    A leading group of companies in the real estate development, hotel investment and fashion retail sectors seeks a skilled Support Operations Associate to provide daily support for smooth office operation and clerical duties.About the RoleAssist in managing documents, including scanning, sorting, distribution and delivery.Setup meeting rooms and perform...


  • Hong Kong, Hong Kong SAR China Assistant Sales Manager Full time

    We are now looking for a talented Assistant Sales Manager to be part of our dynamic team, reporting to the Head of Sales. This role will be responsible for managing sales of Purina products and implementing annual customer plans and effective sales strategies that are aligned with overall business goals to achieve profitable sales objectives....


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Job DescriptionThe Production Support Associate will provide technical support for our Equity & Derivatives Platform applications.Key ResponsibilitiesTechnical support for Equity & Derivatives Platform applicationsOn-site support at customer locations in Hong KongFlexible shift work, including evenings and weekendsRequired Skills and QualificationsProd...


  • Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

    Do you have a passion for delivering outstanding customer service and a talent for multitasking in a fast-paced environment? We invite applications for a Receptionist and Customer Support position at Island Shangri-La, Hong Kong.Key Responsibilities:Manage incoming and outgoing calls, responding promptly and professionally to guest queries.Record and deliver...


  • Hong Kong, Central and Western District, Hong Kong SAR China SupportYourApp Full time

    As a Technical Support Associate at SupportYourApp, you will be responsible for providing high-quality technical support to our clients.You will work closely with our development team to troubleshoot and resolve technical issues related to our software and hardware solutions.To succeed in this role, you will need strong analytical and problem-solving skills,...


  • Hong Kong Island, Hong Kong SAR China COS Part time

    Welcome to COSWe are a luxury fashion brand that values sustainability and quality in our design and production processes. Our mission is to create a wardrobe of timeless pieces that transcend trends.Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Advisor. As a Sales Advisor, you will have...


  • Hong Kong, Central and Western District, Hong Kong SAR China SupportYourApp Full time

    About the RoleWe are seeking a skilled Customer Support Consultant to join our team at SupportYourApp. As a Customer Support Consultant, you will play a critical role in providing exceptional support to our clients. Your primary responsibility will be to deliver top-notch customer support via chats and emails. You will build positive and long-lasting...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - Senior Associate/Associate, Data/Business Analyst, Customer Proposition Analytics, Institutional Banking (2500003D) Job Description Senior Associate/Associate, Data/Business Analyst, Customer Proposition Analytics, Institutional Banking - ( 2500003D ) Business Function As the leading bank in Asia, Group Strategy, Transformation, Analytics...


  • Hong Kong, Central and Western District, Hong Kong SAR China Job-Hunter Full time

    Job OverviewA leading trading and distribution company of lifestyle and entertainment products seeks a highly skilled administrative support associate to provide expert assistance to the marketing team.


  • Hong Kong Island, Hong Kong SAR China Jebsen Group Part time

    We are seeking a highly motivated and customer-focused individual to join our retail store team as a Sales Associate.About UsJebsen Group has been serving the consumer market in Greater China for over 40 years, providing a wide range of premium global brands in various sectors including Consumer Electronics, Health & Beauty, Home Enrichment, and Watch.Job...


  • Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited is a leading international airline that provides high-quality customer contact services efficiently and cost-effectively. We are seeking an experienced professional to join our Global Business Services Department as an Operational Support Specialist.About the RoleThis role reports to the Assistant Manager, Employee Services...


  • Hong Kong, Central and Western District, Hong Kong SAR China Generali Hong Kong Full time

    Risk Management Associate - Job Summary:We are seeking a highly skilled Risk Management Associate to join our team. The successful candidate will be responsible for managing claims related to Travel and Accident & Health Insurance.As a key member of our claims department, you will work closely with internal stakeholders to resolve claims-related issues and...