Support Team Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zota Full time
About the Opportunity

We are seeking a highly skilled and motivated Support Representative to join our dynamic Support Team in Hong Kong. As a key member of our team, you will be responsible for addressing and solving customer issues, providing exceptional customer service, and collaborating with other online platform representatives.

Key Responsibilities:

  • Resolve customer inquiries and issues through email, Slack, and Skype
  • Work closely with other online platform representatives to ensure seamless customer experience
  • Assist customers with API integration to our payment gateway
  • Build and maintain the processing environment
  • Identify and document bugs and features
  • Handle correspondence with merchants and various third parties
  • Perform manual QA of integrations with our partners

Requirements:

  • Valid working visa/Hong Kong citizenship
  • Experience in Technical/Customer support
  • Fluency in Mandarin/Thai/Korean (an advantage)
  • Strong organizational, analytical, written, and verbal communication skills
  • Passion for troubleshooting and constant self-learning
  • Superb attention to detail
  • Ability to quickly learn and adapt to new features and innovations
  • Willingness to learn and initiate
  • Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello

What We Offer:

  • Breakfast & Lunch provided by the company
  • Office snacks
  • Medical insurance
  • Quarterly Bonuses
  • Company trips
  • Friday Happy Hours, plus much more

What Happens Next:

Our recruiting team is invested in creating the best candidate experience possible. We will be in touch once we have reviewed your CV regarding any next steps. In the meantime, you can check our website pages to learn more about us: https://bit.ly/zotacareers



  • Hong Kong, Central and Western District, Hong Kong SAR China Strikingly Full time

    At Strikingly, we're looking for a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers through email and live-chat channels.Responsibilities:* Provide professional and friendly service to our customers* Translate client's product into Chinese*...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Representative to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide timely and effective support to clients via email...


  • Hong Kong, Central and Western District, Hong Kong SAR China Strikingly Full time

    About StrikinglyStrikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.Our TeamWe're a dynamic team of professionals who are passionate about delivering exceptional customer experiences. We're based in Shanghai, China, but our roots are in Silicon...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.The RoleWe are seeking a highly skilled Customer Support Representative to join our team. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.The RoleWe are seeking a highly skilled Customer Support Representative to join our team. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Engagement Team as a Senior Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and...

  • Sales Representative

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job Summary:HKT is seeking a highly motivated and customer-focused individual to join our sales team as a Sales Representative. As a Sales Representative, you will be responsible for promoting and selling various company products and services to meet sales targets and exceed customer expectations.Key Responsibilities:Develop and maintain strong relationships...

  • CS Representative

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

    Job SummaryWe are seeking a highly skilled CS Representative to join our team at TÜV SÜD. As a CS Representative, you will be responsible for coordinating and managing test plans and prices with customers during contract review, as well as ensuring the correctness of test reports, certificates, and invoices.Key ResponsibilitiesCoordinate and manage test...

  • CS Representative

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

    Job SummaryWe are seeking a highly skilled CS Representative to join our team at TÜV SÜD. As a CS Representative, you will be responsible for coordinating and managing test plans and prices with customers during contract review, as well as ensuring the correctness of test reports and certificates.Key ResponsibilitiesCoordinate and manage test plans and...

  • IT Support Team Lead

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    IT Desktop Support Team Leader PositionAbout the RoleWe are seeking a highly skilled and experienced IT Desktop Support Team Leader to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for leading our desktop support team and providing technical support to our employees.Key ResponsibilitiesLead the desktop...

  • IT Support Team Lead

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: IT Support Team LeadAbout the RoleWe are seeking an experienced IT Support Team Lead to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for leading our desktop support team and providing technical support to our employees.Key ResponsibilitiesTeam LeadershipLead the desktop support team in...

  • IT Support Team Lead

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Deskside Supervisor RoleWe are seeking a skilled Deskside Supervisor to join our team at Swing Consulting Ltd.Key Responsibilities:Lead a team of on-site support specialists to deliver exceptional day-to-day support and troubleshooting services.Collaborate with customers to resolve complex technical issues related to MS Windows workstations, MS Office, MS...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the RoleThis is a leadership position within the customer service department at Snaphunt, where you will be responsible for managing a team of representatives and overseeing the customer service process.Key ResponsibilitiesManage a team of customer support representatives to ensure excellent service delivery.Oversee the customer service process to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Business Development Representative (IT / Audio Visual products) - ICAbout the Role:We are seeking a highly skilled Business Development Representative to join our team at Classy Wheeler Limited. As a Business Development Representative, you will be responsible for pitching our IT and Audio Visual products to potential clients and generating sales leads...

  • Sales Representative

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tradeweb Full time

    About the Role:We are seeking a highly motivated and experienced Sales Representative to join our team in Hong Kong. As a Sales Representative, you will be responsible for growing existing customer relationships and acquiring new relationships in Hong Kong and Greater China.Key Responsibilities:Develop and execute sales strategies to achieve business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Customer Service RepresentativeAbout Classy Wheeler LimitedClassy Wheeler Limited is a leading e-commerce company specializing in electronic and camera products. We are expanding our global customer service team and seeking a foreign-speaking Customer Service Representative to join our fast-paced team.Job ResponsibilitiesProvide exceptional customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China KGI Asia Full time

    Job Title: Investment RepresentativeWe are seeking a highly skilled and experienced Investment Representative to join our team at KGI Asia. As a key member of our sales team, you will be responsible for leading and coaching a team of sales professionals to drive business growth and achieve company financial targets.Key Responsibilities:Team Leadership: Build...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryOcean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide guest services,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Client Services Representative **Job Summary** We are seeking a highly skilled Client Services Representative to join our team at Interactive Brokers. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their security and satisfaction. **Responsibilities** * Respond to client...


  • Hong Kong, Central and Western District, Hong Kong SAR China FedEx Full time

    Job SummaryFedEx is seeking a highly skilled Clearance Representative to join our team. As a Clearance Representative, you will be responsible for ensuring the smooth clearance and delivery of packages. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesClear...