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Customer Sales Representative
2 months ago
About the Role
This is a leadership position within the customer service department at Snaphunt, where you will be responsible for managing a team of representatives and overseeing the customer service process.
Key Responsibilities
- Manage a team of customer support representatives to ensure excellent service delivery.
- Oversee the customer service process to identify areas for improvement and implement changes.
- Resolve customer complaints in a timely and professional manner.
- Conduct quality assurance surveys to measure customer satisfaction and provide feedback to the team.
- Develop and maintain excellent product knowledge to enhance customer support.
- Maintain a positive and productive work environment for the team.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless customer service delivery.
- Develop and maintain reports on customer satisfaction statistics to inform business decisions.
Requirements
- At least 1 year of experience in a B2C sales or customer service role, preferably in the education, environment, or services industry.
- Excellent interpersonal, written, and verbal communication skills.
- Strong networking and relationship-building skills.
- Ability to manage multiple stakeholders and work in a fast-paced environment.
About Snaphunt
Snaphunt is a dynamic and entrepreneurial company that values employee growth and development. We offer a competitive pay and benefits package to support our employees' ambitions.
