Technical Cloud Solutions Lead
1 week ago
As a highly skilled Technical Cloud Solutions Lead, you will be expected to work independently with minimal guidance from management. Your expertise in solving complex customer issues will be sought by both customers and Oracle employees.
Responsibilities:
- Proactively engage with CSS customers to ensure successful deployment of Fusion ERP Cloud.
- Provide critical support to the service delivery team as needed.
- Daily tasks include financial module maintenance, customization development, function enhancement, and training on setup and operation of the financial module.
- Build effective relationships with Oracle staff and customer representatives at all levels to ensure satisfaction with Oracle's products and support organization.
- Respond and resolve service requests within established Key Performance Indicator targets.
- Develop high-quality deliverables and methods to promote efficient service delivery.
- Research and respond to technical inquiries from customers.
- Maintain up-to-date knowledge of new products released in the market.
- Promote product expertise within your area of specialization.
- Contribute to the continuous development of the team.
Qualifications:
- Bachelor's degree in a technical field or equivalent experience required.
- Minimum 10 years IT experience, with at least 8 years in Oracle E-business Suite and Fusion cloud Financial modules.
- Mainly working in Financial modules; experience with Manufacturing & HR modules is an added advantage.
- Solid experience and deep knowledge of Fusion ERP cloud; experience in Oracle E-business Suite R12 is definitely beneficial.
- Expertise in implementation and development of Oracle Fusion ERP, including Fusion Cloud financial module implementation and data integration.
- Strong PL/SQL and Integration development skills are advantageous.
- Fluent in English and Cantonese, with Mandarin speaking as an additional skill.
- Proven team and people management experience.
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