Account Growth Specialist

2 weeks ago


Hong Kong Island, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

Our Mission

At myGwork - LGBTQ+ Business Community, we strive to deliver unparalleled customer experiences. As a Customer Success Associate, you will play a vital role in championing customer journeys and ensuring seamless interactions with our cross-functional teams.

Key Responsibilities

  • You will be responsible for driving product adoption and expansion among our customers, resulting in a healthy customer base.
  • You will attend regular meetings and take comprehensive notes to maintain accountability for our customers.
  • You will proactively investigate and resolve customer issues, providing timely and efficient solutions.
  • You will monitor and analyze key performance metrics to measure customer success.
  • You will offer expert support to customers on various topics, including technology, workplace, and HR inquiries.

Essential Skills

  • You should have a minimum of 2 years of experience in customer success or a relevant field.
  • You should possess excellent communication and presentation skills.
  • You should be proficient in technology and eager to learn new skills, tools, and programs.
  • You should demonstrate strong analytical and critical thinking abilities.


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