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Customer Service Representative

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

Customer Service Assistant

Are you a customer-driven individual with a passion for delivering exceptional service to customers?

We're seeking a dedicated and enthusiastic Customer Service Assistant to join our team at Vita Green Health Product Company Limited.

Key Responsibilities:

  • Handle customer inquiries and feedback from various channels, including phone, WhatsApp, and email, in a professional and timely manner.
  • Collaborate with retail shops to ensure smooth operations.
  • Improve customer experience by providing constructive feedback.
  • Support campaigns and marketing initiatives.
  • Provide general administration work and clerical support.
  • Assist with ad-hoc tasks.

Requirements:

  • Degree holder in Business, Marketing, or a related field, preferably in Retail or FMCG industry.
  • Experience in customer service is preferred.
  • Proactive, detail-minded, and able to work independently in a fast-paced environment.
  • Customer-oriented with good communication and interpersonal skills.
  • Self-driven with a can-do attitude and ability to deliver quality output.
  • Fast learner to handle multiple tasks.
  • Good command of both spoken and written English and Chinese.
  • Proficient in MS Office, including Word, Excel, and Chinese word processing.
  • Able to work 2-3 days a week.

Benefits:

  • Casual wear work environment.
  • A career opportunity with a market leader in the health product sector.
  • Chance to work on cutting-edge transformation or projects.
  • Fun working culture with challenges to learn and grow together.