Personal Shopper

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time
Job Title: Personal Shopper

NET-A-PORTER is seeking a highly motivated and customer-focused Personal Shopper to join our team in Hong Kong. As a Personal Shopper, you will be responsible for providing exceptional customer service and building strong relationships with our high-value customers in the APAC region.

Key Responsibilities:
  • Proactively target and build personal relationships with high-value customers in the APAC region
  • Develop an understanding of your customers' fashion and lifestyle preferences
  • Identify customers' shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
  • Ensure that sales leads are identified and prioritized in your daily workload
  • Maximizing the use of technology available to meet sales targets
Requirements:
  • 2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
  • Proficient in MS office, including MS Word, Excel, Power and Outlook
  • Extensive knowledge and interest in the current trends and fashions within ladies wear and menswear
  • Ability to work hard and play hard, as part of a growing team
  • An eye for detail and good organizational skills is essential
  • Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
  • You will need to be able to write and speak English fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar
  • Numerate with strong computer literacy, particularly in Excel and Outlook
About NET-A-PORTER:

NET-A-PORTER is the world's leading luxury retailer, delivering incredible fashion for incredible women. With a global community and a dedicated editorial vertical with PORTER, we offer an immersive and inspiring customer experience. Our team is passionate about providing exceptional customer service and building strong relationships with our customers.

We are looking for a highly motivated and customer-focused Personal Shopper to join our team in Hong Kong. If you are passionate, committed, and thrive in a collaborative and fast-paced environment, we would love to discuss various opportunities further with you.

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