Assistant Personal Shopper, NET-A-PORTER

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time
Job Title: Assistant Personal Shopper

NET-A-PORTER and MR PORTER are seeking a highly motivated and customer-focused Assistant Personal Shopper to join their team in Hong Kong. As a key member of the Global Personal Shopping team, you will be responsible for providing exceptional customer service and sales support to high-value customers in the APAC region.

Key Responsibilities:
  • Proactively assist personal shoppers to target and build personal relationships with high-value customers in the APAC region
  • Develop an understanding of your customers' fashion and lifestyle preferences
  • Identify customers' shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
  • Ensure that sales leads are identified and prioritized in your daily workload
  • Maximizing the use of technology available to meet sales targets
Requirements:
  • At least 1 year of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
  • Proficient in MS office, including MS Word, Excel, Power and Outlook
  • Extensive knowledge and interest in the current trends and fashions within ladies wear and men wear
  • Ability to work hard and play hard, as part of a growing team
  • An eye for detail and good organizational skills is essential
  • Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
  • You will need to be able to write and speak English and Mandarin fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages
  • Feel comfortable to use English in daily work-related communication
  • Numerate with strong computer literacy, particularly in excel and outlook
  • Must have the confidence to contribute ideas to the working processes at NET-A-PORTER and MR PORTER – even those outside your day-to-day remit

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