Technical Support Engineer for Entertainment Systems

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China TAIT Full time

The Technical Support Engineer plays a crucial role in delivering technical assistance and service for entertainment automation systems, ensuring the highest level of professionalism and courtesy. This position is dedicated to providing prompt and effective technical support for intricate and large-scale entertainment automation systems. The role involves traveling to client locations to diagnose, inspect, and maintain system installations. Strong customer service skills are essential for advising clients on technical issues and offering viable solutions. The candidate will operate independently with minimal supervision.

Language Proficiency

Candidates must be fluent in English, Cantonese, and Mandarin

Key Responsibilities

  • Operate autonomously with limited oversight.
  • Collaborate within a global team of technical support experts to provide top-tier support services to clients.
  • Deliver timely and direct client service and technical support to end users through various communication channels, including phone, email, and in-person interactions.
  • Create comprehensive scopes of work and plans for maintenance, upgrades, and projects, including basic electrical design.
  • Prepare, configure, and test equipment for deployment on-site.
  • Travel to client sites to troubleshoot, repair, and commission components of automation systems, adhering to best practices and safety protocols.
  • Be prepared for short-notice travel, potentially internationally, to assist clients with urgent breakdowns.
  • Document detailed reports of work performed.
  • Provide training to end users on TAIT equipment.
  • Research and propose engineering solutions across the department.
  • Stay updated on new system developments and relay information to the department.
  • Assist in documenting, developing, and testing new systems to ensure a successful transition of projects to the Support department.
  • Innovate and devise new strategies to enhance customer loyalty.
  • Collaborate with team members to enhance departmental efficiency in delivering support services.
  • Offer in-depth technical training and identify opportunities for training other team members and clients.
  • Engage with customers to thoroughly understand their needs and provide appropriate recommendations.

Qualifications

Educational Background

A Bachelor's degree from an accredited institution or equivalent professional experience.

Professional Experience

Proven experience working with large, complex electromechanical systems, preferably within the entertainment sector.



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