Software Support Specialist

10 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

At Sanderson-iKas, we are seeking an experienced Production Support Analyst to join our team. This role will be responsible for serving as the first point of contact for clients and banking counterparties.

  • The ideal candidate will take ownership of support queries until resolution, ensuring professional communication in line with our SLA.
  • They will create and follow up on tickets in collaboration with product and technical teams.
  • In addition, they will actively monitor the platform, leveraging and improving existing log collection and alerting tools.
  • This includes identifying and troubleshooting incidents to ensure prompt system recovery.
  • Performing morning checks to ensure application stability and reliability before market hours is also a key responsibility.

Skill Requirements:

  • We are looking for candidates with 3-5 years of related experience within the financial/banking industry.
  • A strong client focus with excellent verbal and written communication skills in English is essential.
  • The ability to build trusted partnerships and communicate efficiently with external counterparties is crucial.
  • Strong analytical, problem-solving, and decision-making skills are necessary.
  • Proficiency in SQL scripting and exposure to Linux environment are required.
  • FIX connectivity knowledge is a desirable skill.

About the Role:

This is an exciting opportunity for someone who wants to make a difference in a fast-paced environment. If you are interested in this role and want to learn more about the work, please apply to the advert for immediate consideration.

You are also welcome to connect with us on LinkedIn by searching for "Cherry Fan" at Sanderson-iKas.

iKas International (Asia) Limited provides recruitment services for this role.

Recruitment Licence Number: 56984

By applying to this role, you confirm that you understand that any personal data you submit will be used to provide our recruitment services.



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