Senior IT Services Manager

7 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Senior End User Services Manager

Hang Seng Bank is seeking a high-calibre professional to join our Chief Technology Office - Information Technology department as a Senior End User Services Manager.

Key Responsibilities
  • Manage a team of end user services support specialists to deliver high-quality support services to end users.
  • Develop and implement standardized IT services and operations to support business growth and innovation.
  • Implement and maintain a disaster recovery plan for End User Services and ensure IT initiatives are compatible with the plan.
  • Manage Branch IT operations and deploy local IT services to optimize speed, cost, and quality.
  • Identify and mitigate delivery risks, define preventive actions or corrective measures, and escalate major project risks and issues to management.
  • Provide professional consultancy in response to infrastructure queries from developers and business stakeholders.
  • Collaborate with infrastructure domain teams in HSBC Group to influence the practice and standard of infrastructure products.
  • Respond to ad-hoc business initiatives and management directions.
  • Monitor user impact and support resource requirements for production changes.
  • Participate in incident management processes that impact the Bank.
  • Manage funding approvals, maintain healthy stock and inventory management, and coordinate logistics for global SSP or local business-sponsored requirements.
Requirements
  • 7 years' experience in End User Services implementation and maintenance, preferably in the Banking industry.
  • A bachelor's degree or above in Computer Science or Information Technology-related discipline.
  • Solid experience in a managerial role within an IT or related field, including collaboration with global functions and a geographically dispersed team.
  • Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
  • Understanding and interpretation of complex business and IT requirements, with a strong customer-centric culture.
  • Technical expertise in various end user services products.
  • Open-minded, willing to learn, explore, and implement new and emerging technologies.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Self-motivated, positive, flexible attitude, excellent team player with ability to work under minimal supervision.
  • Good command of written and spoken English and Cantonese; Mandarin is a plus.

Candidates with less experience will be considered for junior roles. Visit our website to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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