Senior Officer, Client Services Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ANZ Full time
About the Role

We are seeking a highly skilled and experienced Senior Officer, Client Services to join our Institutional Operations team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients and driving business growth.

Key Responsibilities
  • Manage the daily operation of the team, ensuring timely and accurate processing and tracking of clients' queries.
  • Implement initiatives to improve customer experience and team efficiencies.
  • Collaborate with colleagues to achieve consistent service standards and policies.
  • Ensure the continued delivery of quality service levels and protect clients' data.
  • Identify best practice customer service approaches and integrate them with ANZ processes.
Requirements
  • Tertiary qualification in a relevant field.
  • Strong working experience in a service environment, preferably in banking or financial institutions.
  • Comprehensive knowledge of customer service principles, concepts, and customer concerns.
  • Excellent communication skills and fluency in English, Mandarin, and Cantonese.
  • Good computer literacy and ability to grasp technical concepts.
About Us

At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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