Client Services Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Role Overview

The Customer Services Officer is responsible for delivering exceptional service to clients while addressing their banking needs effectively.

Key Responsibilities
  • Deliver exemplary customer service by providing friendly and efficient counter assistance.
  • Address client inquiries and offer tailored solutions by thoroughly understanding their requirements.
  • Promote Personal Banking offerings through effective cross-selling techniques.
  • Facilitate account openings and manage various financial transactions with precision.
Qualifications
  • Educational Background: HKCEE/HKDSE or equivalent, with a minimum of 5 subjects including Chinese, English, and Mathematics at Level 2/Attained/Grade E or higher.
  • Career Aspirations: A strong interest in pursuing a career within the banking sector.
  • Communication Skills: Excellent interpersonal skills and a commitment to providing outstanding service.
  • Experience: Candidates with no prior experience are encouraged to apply.
  • Work Arrangement: Placement will be determined by the hiring team.

Note: Candidates with limited experience may be considered for the role of Customer Services Representative. Additionally, there is an option to work a 4-day week from Monday to Friday, along with fringe benefits.



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