Client Onboarding Specialist

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China WATI Full time

About Wati

Wati is an innovative SaaS platform dedicated to delivering comprehensive WhatsApp API solutions tailored for small to medium-sized businesses and large corporations. Our mission is to enhance business communication, enabling companies to connect with their customers through WhatsApp.

Supported by prominent global investors, we have established ourselves as a leader in the industry, with a headquarters in Hong Kong and a growing clientele of over 8000 customers spanning more than 100 countries.

Role Overview

As a Client Onboarding Specialist at Wati, you will be instrumental in facilitating a smooth and enjoyable onboarding experience for our clients. This position is ideal for a driven individual with 1-3 years of experience in client onboarding, eager to contribute to our success and assist clients in achieving their objectives.

Key Responsibilities

  • Conduct engaging workshops, webinars, and personalized training sessions to educate clients on maximizing the use of our products and services, ensuring they fully grasp the features and capabilities.
  • Support clients in configuring and tailoring our solutions to align with their unique needs.
  • Identify and resolve any challenges encountered during the onboarding process, escalating issues as necessary to guarantee timely solutions.
  • Collaborate with product and engineering teams to stay informed about product enhancements and provide relevant guidance to customers.
  • Ensure timely responses to onboarding inquiries through WhatsApp chat and email, adhering to established service level agreements.

Qualifications

Essential Skills:

  • 1-3 years of experience in client onboarding, customer support, or customer success, ideally within a technology or SaaS environment.
  • Technical expertise and familiarity with software platforms and systems.
  • Strong project management capabilities, with the ability to juggle multiple clients and projects concurrently.
  • Ability to thrive in a fast-paced, collaborative team setting.
  • Self-driven and proactive, with meticulous attention to detail and a dedication to delivering exceptional results.
  • Outstanding organizational and time management skills, with the capacity to prioritize tasks effectively.
  • Fluency in Cantonese, Mandarin, and English.

If you are a committed and client-oriented professional passionate about providing outstanding onboarding experiences, we encourage you to consider the opportunity of becoming a Client Onboarding Specialist at Wati. Your expertise will be vital in ensuring our clients enjoy a seamless and successful onboarding journey.

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