Sales and Marketing Coordinator

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

About the Position:

This E-commerce Operations Manager role involves overseeing and managing multiple e-commerce platforms, supporting sales operations, handling customer service, and assisting in the planning and execution of online sales and marketing strategies. This is an excellent opportunity for someone looking to take their e-commerce career to the next level.

Key Responsibilities include:

  • Oversee and manage multiple e-commerce platforms, including but not limited to Amazon and Walmart;
  • Support sales operations, including order processing, delivery coordination, inventory management and sales forecasting;
  • Handle online pre-sales and post-sales customer service, addressing product inquiries, complaints, replacements and refunds;
  • Assist in the planning and execution of online sales and marketing strategies to drive growth and engagement;
  • Review and analyze reports generated by e-commerce platforms to identify trends, opportunities or issues;
  • Monitor supply chain data to detect potential issues such as stockouts or delayed deliveries, and provide alerts with corrective actions as needed;
  • Ensure the health and compliance of platform accounts, addressing ad-hoc issues as they arise.

Requirements:

To succeed in this role, you will need to have a university degree with a minimum of 2 years of experience in e-commerce or a related field. You should also possess foundational knowledge of e-commerce systems and prior experience is an advantage. Proficiency in Microsoft Office, particularly Excel, is also required. Strong organizational and analytical skills with attention to detail are essential, as well as the ability to manage multiple projects effectively and meet deadlines with good time management skills. Experience in managing different e-commerce marketplaces is an added advantage.



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