Senior Benefits Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Willis Towers Watson Full time
Overview

The Retirement Administration practice at Willis Towers Watson offers a unique opportunity to work with experienced professionals who share a passion for delivering exceptional service to our clients. As an Assistant Manager, Pension Administration, you will join a dynamic team that supports over 20 associates in managing various retirement schemes.

Responsibilities
  • Manage and coordinate daily activities to ensure smooth operation of the team, meeting key performance indicators (KPIs) and service level agreements (SLAs)
  • Develop and maintain strong relationships with clients, responding to their queries and resolving any issues promptly and professionally
  • Provide guidance, coaching, and mentoring to team members, helping them to develop their skills and knowledge and achieve their full potential
  • Contribute to the development of strategic plans, identifying opportunities to improve processes, increase efficiency, and enhance customer satisfaction


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