Employee Benefits Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Fostering Business Growth and Excellence

As a valued member of the HSBC Life team, you will have the opportunity to specialize in Employee Benefits Client Management, delivering top-notch support services to various sales channels. Your key responsibilities will include:

Principal Accountabilities:

  1. Reporting to Senior Manager on daily routine cases and task assignments.
  2. Providing dedicated support services to maximize EB business efficiency and customer satisfaction.
  3. Preparing regular Management Information Reports to inform management about new business onboarding, account servicing, and renewal performance.
  4. Driving process improvement projects and tasks as directed by management.
  5. Ensuring seamless new business onboarding, after-sales services, and renewal process support through effective customer engagement and proactive follow-ups.
  6. Collaborating with internal departments to ensure policy issuance and service enhancements meet the highest standards.


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