Operations Support Specialist
4 days ago
Citi is a global bank that offers a range of banking services to individuals and businesses. We are committed to helping our clients achieve their financial goals, and we believe in creating opportunities for our employees to grow and develop their skills.
Our Operations Support Team plays a critical role in ensuring the smooth operation of our client onboarding process. As an Officer, Client Onboarding & Servicing Team member, you will be responsible for resolving customer inquiries, supervising escalated issues, and providing efficient and effective customer service to Citi's clients.
We offer a competitive salary of HKD $35,000 - HKD $45,000 per month, depending on experience. In addition to your base salary, you will also be eligible for a bonus based on individual and team performance. You will receive a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
In this role, you will have the opportunity to work with a diverse group of people from around the world, learn about different cultures, and develop your language skills. You will also have access to training and development programs to help you build your skills and advance your career.
To succeed in this role, you should have relevant experience in customer service or operations support. You should also have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. A working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's) would be an advantage.
We value diversity and inclusion at Citi, and we are committed to creating a workplace where everyone feels welcome and valued. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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