Operations Support Coordinator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

About Fubon Bank

Fubon Bank is a leading financial institution in the region, committed to providing excellent customer service and innovative financial solutions.

Salary Range: HK$25,000 - HK$35,000 per month (dependent on experience)

About the Role

We are seeking an experienced Operations Support Specialist to join our team in Hong Kong. As an Operations Support Specialist, you will play a key role in providing administrative support to our sales teams, handling customer inquiries, and ensuring smooth operations.

Responsibilities:

  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve issues in a timely manner.
  • Administrative Support: Assist with sales administration tasks, including data entry, application processing, and document submission.
  • Liaison Role: Act as a liaison between sales teams and other departments to facilitate communication and ensure smooth operations.
  • Application Tracking: Track customer applications, handle loan drawdown and repayment, and provide regular updates to customers.
  • Ad-hoc Projects: Participate in various ad-hoc projects assigned by management.

Requirements:

  • Education: Post-secondary or above.
  • Experience: 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institutions.
  • Skills: Pleasant telephone manner, strong interpersonal skills, ability to communicate in English and Cantonese, typing skills in English and Chinese, PC knowledge in Microsoft and Access, and strong commitment to delivering quality customer service.

What We Offer:

Fubon Bank offers a competitive salary range of HK$25,000 - HK$35,000 per month, depending on experience. We also offer a range of benefits, including medical insurance, annual leave, and training opportunities.



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