Customer Experience and Portfolio Management Manager
2 days ago
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Commercial Banking – Business Banking Hang Seng’s Commercial Banking business provides customized one‑stop financial solutions to our corporate customers, from prime small and medium‑sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e‑Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor‑made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our team as Customer Experience and Portfolio Management Manager. Principal responsibilities Develop and drive comprehensive customer journey strategies, including Net Promoter Score (NPS) initiatives, to enhance customer engagement and satisfaction. Lead efforts in attrition management by devising and implementing innovative strategies aimed at reducing customer attrition rates. Oversee portfolio management activities to boost sales productivity, ensuring alignment with organisational goals and maximising revenue opportunities. Utilise data analytics to develop and drive customer‑centric propositions, providing actionable business insights that deliver optimal outcomes for our customers. Evaluate and enhance the operational efficiency of the team, implementing best practices to streamline processes and improve overall performance. Requirements University degree in Business Administration, Statistics, Marketing or other relevant qualifications. Professional qualifications such as HKICPA, CFA, ACCA, CB and AAMLP would be an asset. Proven years of working experience in the banking industry with focus on commercial banking (CMB) and good understanding of CMB customer segment, new digital initiatives and data‑driven strategy as well as related banking systems. Embrace changes with strong problem solving skill and customer centricity mindset to drive enhanced customer experience. Good data‑analytics skillset to support data‑driven strategy. Good interpersonal and communication skill for effective collaboration. Strong risk sense and knowledge in customer due diligence requirements. Proficiency in both English and Chinese. Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited #J-18808-Ljbffr
-
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeCustomer Experience and Portfolio Management Manager The role is Assistant Manager in Customer Experience and Portfolio Management. Responsibilities: Develop and drive comprehensive customer journey strategies, including Net Promoter Score (NPS) initiatives, to enhance customer engagement and satisfaction. Lead efforts in attrition management by devising and...
-
Customer Experience
2 days ago
hong kong, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to enhance customer engagement and satisfaction. As part of the Commercial Banking division, you will develop customer journey strategies, manage attrition efforts, and oversee portfolio management. The ideal candidate should possess a university degree,...
-
Customer Experience
2 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to enhance customer engagement through strategic initiatives. Responsibilities include leading attrition management efforts and overseeing portfolio activities to maximize sales productivity. The ideal candidate has a university degree, strong banking...
-
hong kong, Hong Kong SAR China Hang Seng Bank Full timeCustomer Experience and Portfolio Management Manager - Hang Seng Bank (HK) Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng...
-
Data-Driven Customer Experience
2 days ago
hong kong, Hong Kong SAR China Hang Seng Bank Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to develop customer journey strategies and drive data analytics for enhanced customer satisfaction. The role involves managing attrition strategies and ensuring alignment with organizational goals. Candidates should possess a relevant university degree,...
-
ETF Portfolio Management
1 week ago
Hong Kong Island, Hong Kong SAR China CSOP Asset Management Full timeResponsibilities Manages daily investment management activities for ETFs, leverage and inverse products across multiple markets and asset classes, to ensure alignment with investment objectives. Coordinates with internal and external stakeholders to handle the full product flow cycle, including creation/redemption processing, PCF and iNAV validations,...
-
Portfolio Manager Services Product Manager
2 weeks ago
hong kong, Hong Kong SAR China Verition Fund Management LLC Full timeVerition Fund Management LLC – Product/Project Manager Founded in 2008, Verition is a multi‑strategy hedge fund focused on Credit, Fixed Income & Macro, Convertible & Volatility Arbitrage, Event‑Driven, Equity Long/Short & Capital Markets, and Quantitative Strategies. Summary The candidate will join a team designing, tracking, and implementing trading...
-
Lead Data Analyst, Portfolio Manager Support
1 week ago
hong kong, Hong Kong SAR China Balyasny Asset Management L.P. Full timeLead Data Support Analyst, Portfolio Manager Success role at Balyasny Asset Management L.P. Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $21 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in...
-
Insurance Marketing
1 week ago
Hong Kong Island, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading global insurer is seeking a self-motivated Manager within the Customer Experience & Transformation team. This role involves delivering communication strategies that drive customer-centric change, creating multimedia content, and engaging with employees across channels. Candidates should have a strong background in copywriting, project management,...
-
Portfolio Manager
2 days ago
hong kong, Hong Kong SAR China CBRE Limited Full timeThe Team/ The Business: Our client is a large global financial institution with a significant property portfolio across Hong Kong. This is a great opportunity to join a large CBRE account team delivering real estate services to our client. The Manager will be responsible for the day-to-day management of the client’s portfolio, covering transaction...
