Customer Experience

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term...

Add expected salary to your profile for insights A key component of this role is to enhance customer interactions and achieve industry-leading Net Promoter Scores (NPS). The Customer Experience Lead will spearhead initiatives and establish a governance framework to ensure alignment with strategic goals and brand positioning. This role integrates customer...

A leading financial institution in Hong Kong is seeking a customer service representative to enhance customer experience and assist in managing the bank environment. The ideal candidate should possess at least a diploma and one year's experience in customer service, be fluent in Chinese, English, and Putonghua, and demonstrate excellent interpersonal skills....

A licensed digital bank in Hong Kong is looking for a Customer Experience Consultant to manage customer complaints and ensure quality control. You'll be responsible for drafting SOPs, supporting QA activities, and working closely with various departments. The ideal candidate will have at least 3 years of experience in the banking sector, possess excellent...

A leading banking institute in Hong Kong is looking for a Senior Customer Experience Officer to be the first point of contact for visitors and callers. This role involves handling enquiries, managing reception operations, and maintaining CRM data to enhance member satisfaction and service quality. The ideal candidate should have at least 2 years of...

A leading convention and exhibition center in Hong Kong is seeking an Event Executive / Customer Service Officer. The role involves handling customer inquiries, processing ticket transactions, and providing event support. Candidates should possess strong communication skills, a service-oriented attitude, and the ability to work shifts. Proficiency in English...

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

Customer Experience Manager - Retail Lending 1 day ago Be among the first 25 applicants Direct message the job poster from The Bank of East Asia (BEA) Manage customer experience, improving & optimizing customers’ interactions with business Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing...

A leading telecommunications provider in Hong Kong is seeking a Senior Customer Service Manager to enhance customer-centric initiatives. The role involves overseeing customer complaints, collaborating with cross-functional teams, and leading a team of service representatives. Candidates should have over 5 years of experience in customer service management,...