Senior Customer Experience Specialist

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term...

A leading convention and exhibition center in Hong Kong is seeking an Event Executive / Customer Service Officer. The role involves handling customer inquiries, processing ticket transactions, and providing event support. Candidates should possess strong communication skills, a service-oriented attitude, and the ability to work shifts. Proficiency in English...

A leading telecommunications provider in Hong Kong is seeking a Senior Customer Service Manager to enhance customer-centric initiatives. The role involves overseeing customer complaints, collaborating with cross-functional teams, and leading a team of service representatives. Candidates should have over 5 years of experience in customer service management,...

A major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...

A financial services organization in Hong Kong is seeking a Customer Service Officer to provide professional support through digital channels including phone and chat. Candidates must be fluent in English, Cantonese, and Mandarin, with at least 3 years of experience in phone banking or customer services. The role demands strong communication skills and a...

A global insurance provider in Hong Kong is seeking a Senior Executive, Operations-Customer Service to manage customer inquiries and provide support for underwriting and claims. The ideal candidate possesses a diploma with 2 to 4 years of experience in a call center environment, excels in complaint handling and communication, and is proficient in both...

A leading technology company in Hong Kong is seeking a dedicated Customer Support Specialist to provide exceptional user support through various channels. The ideal candidate will have at least 1 year of experience in customer service and fluency in Cantonese, with English skills preferred. Responsibilities include troubleshooting technical issues and...

A ground handling service provider in Hong Kong is looking for candidates to perform various duties including check-in, boarding, and passenger assistance. The ideal candidate should have a good command of spoken English, Cantonese, and Mandarin, along with strong customer service and communication skills. HKCEE or HKDSE qualification is required. This role...

A banking services company in Hong Kong is seeking a passionate individual to join as a Customer Service Representative. The role involves handling transactions, ensuring accurate ledger entries, and maintaining customer records. Candidates should have at least one year of customer service experience and a strong desire to develop a career in the banking...