Senior Customer Experience Officer/ Customer Experience Officer
2 days ago
Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly, supporting membership and event processes, and maintaining accurate CRM records to enable data-driven insights that enhance member satisfaction and overall service quality. Job Responsibilities Handle customer enquiries on the Institute's programmes and services promptly and professionally. Manage reception desk operations of the daily and hotline services to ensure smooth communication flow. Provide administrative support, including replies to emails and members’ feedback, membership and event enrolment, etc. Maintain accurate CRM data entries and generate reports to support service improvement and data-driven decision-making. Assist with ad-hoc tasks as assigned to support business needs. Job Requirements Higher Diploma / Associate Degree or above. Minimum 2 years’ experience in customer service or front desk operations. Good listening and communication skills with a strong customer-oriented mindset. Ability to draft clear and professional written replies to customer enquiries and member feedback. Fast and accurate CRM data entries and report generation. Self-motivated, customer-oriented and eager to learn, mature with high work integrity. Responsible, well organised, able to prioritise tasks and work independently. Proficient in MS Office (Outlook, Word, Excel, Powerpoint) and Chinese word processing. Candidates with more experience may be considered as Senior Customer Experience Officer. Interested parties may send in your application with your resume by clicking "Apply Now".Applicants are welcomed to visit our website for further information about the institute. Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified. Established in 1963, The Hong Kong Institute of Bankers ("HKIB") is the first not-for-profit organisation dedicated to providing training and certification services to the banking community in Hong Kong. It is also the first professional body in the city to offer banking qualifications equivalent to a Master’s degree level. HKIB is committed to cultivating both the local banking workforce and the next generation of industry professionals. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Customer Experience Consultant? #J-18808-Ljbffr
-
hong kong, Hong Kong SAR China OAC Group Limited Full timeA leading insurance service provider in Hong Kong is seeking an Insurance Customer Service Senior Officer to handle customer enquiries and complaints related to insurance operations. The ideal candidate will possess strong communication skills in both English and Chinese, and be proactive and detail-oriented. This role requires collaboration with internal...
-
Senior Customer Experience Officer
2 weeks ago
Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is seeking a Senior Officer/Officer for the Customer Centre in Personal Banking. The role involves providing one-stop service for customers through various channels, ensuring high customer satisfaction. Applicants should have experience in the banking or call centre industry and possess strong communication skills. A competitive...
-
Hong Kong Island, Hong Kong SAR China Fusion Bank Limited Full timeAdd expected salary to your profile for insights Promptly and professionally handle customer complaints to ensure effective resolution. Perform routine quality management tasks, including drafting Standard Operating Procedures (SOPs), following up on deviations, conducting risk assessments, and managing change control processes. Coordinate with other...
-
Senior Customer Experience Specialist
2 days ago
hong kong, Hong Kong SAR China The Hong Kong Institute Of Bankers Full timeA leading banking institute in Hong Kong is looking for a Senior Customer Experience Officer to be the first point of contact for visitors and callers. This role involves handling enquiries, managing reception operations, and maintaining CRM data to enhance member satisfaction and service quality. The ideal candidate should have at least 2 years of...
-
Premier Banking Customer Experience Officer
2 weeks ago
hong kong, Hong Kong SAR China HSBC Full timeA leading international bank is seeking a Customer Service Officer for their branches in Hong Kong. The role involves providing quality customer service, promoting digital banking products, and ensuring compliance with regulatory standards. Successful candidates will possess strong communication skills in Cantonese and English, along with a customer-centric...
-
Customer Experience
1 week ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeA major international bank is seeking a Customer Service Officer for its Premier Centre in Hong Kong. The role involves providing quality customer service, promoting digital banking services, and meeting the needs of clients. Candidates should possess at least a secondary school qualification, customer service mindset, and fluency in Cantonese and English,...
-
Senior Customer Experience
6 hours ago
hong kong, Hong Kong SAR China AsiaWorld-Expo Management Limited Full timeA major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...
-
Event & Customer Experience Specialist
2 weeks ago
Hong Kong Island, Hong Kong SAR China Hong Kong Convention and Exhibition Centre (Management) Limited Full timeA leading convention and exhibition center in Hong Kong is seeking an Event Executive / Customer Service Officer. The role involves handling customer inquiries, processing ticket transactions, and providing event support. Candidates should possess strong communication skills, a service-oriented attitude, and the ability to work shifts. Proficiency in English...
-
hong kong, Hong Kong SAR China Public Bank (Hong Kong) Limited Full timeA financial services organization in Hong Kong is seeking a Customer Service Officer to provide professional support through digital channels including phone and chat. Candidates must be fluent in English, Cantonese, and Mandarin, with at least 3 years of experience in phone banking or customer services. The role demands strong communication skills and a...
-
Customer Service Officer
4 days ago
Hong Kong Island, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – ZF Group We are looking for a new colleague who will join the Customer Service team at our Hong Kong location. About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service Officer Handling of incoming customer enquiries Prepare...
