Manager / Senior Officer, Customer Experience

Responsibilities Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations...

A leading financial institution in Hong Kong seeks a Manager / Senior Manager / AVP for Chargeback operations. The successful candidate will lead a team to ensure compliance with VISA and MasterCard guidelines, manage dispute transactions, and liaise with local and overseas banks. Minimum 7 years of experience in Chargeback and Credit Card Operations, and...

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

A leading bank in Hong Kong is seeking a Senior Officer/Officer for the Customer Centre in Personal Banking. The role involves providing one-stop service for customers through various channels, ensuring high customer satisfaction. Applicants should have experience in the banking or call centre industry and possess strong communication skills. A competitive...

A leading banking institute in Hong Kong is looking for a Senior Customer Experience Officer to be the first point of contact for visitors and callers. This role involves handling enquiries, managing reception operations, and maintaining CRM data to enhance member satisfaction and service quality. The ideal candidate should have at least 2 years of...

A leading insurance service provider in Hong Kong is seeking an Insurance Customer Service Senior Officer to handle customer enquiries and complaints related to insurance operations. The ideal candidate will possess strong communication skills in both English and Chinese, and be proactive and detail-oriented. This role requires collaboration with internal...

A major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...

A leading telecommunications provider in Hong Kong is seeking a Senior Customer Service Manager to enhance customer-centric initiatives. The role involves overseeing customer complaints, collaborating with cross-functional teams, and leading a team of service representatives. Candidates should have over 5 years of experience in customer service management,...

Senior Manager, Network Quality and Customer Experience Assurance Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints Perform big data analysis to enhance Network Performance and Customer Satisfaction Design &...

Senior Manager, Customer Operations (Back Office) About Our Client Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and Crypto. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they collaborate...